Privacy Policy

1. Introduction

Welcome to Divya Dham Guide Association ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website https://divyadhamguides.com or use our services to book spiritual tours, pilgrimage packages, and temple darshan assistance in Ayodhya, Varanasi, Prayagraj, Ujjain, and other sacred destinations.

2. Information We Collect

We collect information that you voluntarily provide to us when you:

• Book a Tour or Service: When you fill out our contact form, booking form, or send us an inquiry, we collect your name, email address, phone number, travel preferences, and any other information you choose to provide.
• Contact Us: When you reach out via phone, WhatsApp, email, or our website contact form, we collect the information you share during communication.
• Subscribe to Updates: If you subscribe to our newsletter or notifications, we collect your email address.

Automatically Collected Information

When you visit our website, we may automatically collect certain information, including:

• Log Data: IP address, browser type, operating system, referring URLs, pages visited, and time spent on pages.
• Cookies: Small data files stored on your device to enhance your browsing experience (see Section 7 for details).

3. How We Use Your Information

We use the collected information for the following purposes:

• To Provide Services: Processing your tour bookings, pilgrimage package inquiries, temple darshan assistance, and accommodation coordination.
• To Communicate: Responding to your inquiries via phone, WhatsApp, email, or our website; sending booking confirmations and travel-related updates.
• To Improve Our Services: Understanding how visitors use our website to enhance user experience and service quality.
• To Send Updates: With your consent, sending you information about new pilgrimage packages, special offers, and spiritual travel tips.
• For Legal Compliance: Complying with applicable laws, regulations, and legal processes.

4. How We Share Your Information

We value your trust and do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information in the following limited circumstances:

• Service Providers: We may share information with trusted third-party vendors who assist us in operating our website, processing bookings, and providing services (e.g., accommodation partners, transport providers, local guides). These parties are contractually bound to protect your data.
• Legal Requirements: We may disclose information if required by law, court order, or government regulation.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction.
• With Your Consent: We may share information for any other purpose with your explicit consent.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission
• Regular security assessments of our systems
• Restricted access to personal data to authorized personnel only
• Secure storage of physical and digital records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we securely delete or anonymize it.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences and settings
• Understand how you interact with our website
• Improve website performance and functionality
• Analyze website traffic using tools like Google Analytics

You can control cookies through your browser settings. You may choose to block or delete cookies, but this may affect certain features of our website. By continuing to use our website, you consent to our use of cookies.

8. Third-Party Links

Our website may contain links to third-party websites, plugins, and services (such as social media platforms, WhatsApp, and Google Maps). These third-party sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

9. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data under certain conditions.
• Right to Restrict Processing: Request limitation on how we use your data.
• Right to Data Portability: Request transfer of your data to another service provider.
• Right to Object: Object to processing of your data for direct marketing purposes.
• Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent for processing.

To exercise any of these rights, please contact us using the information provided in Section 11. We will respond to your request within the time frame required by applicable law.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe that a child has provided us with personal information, please contact us immediately, and we will take steps to delete such information.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. The updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this policy periodically. Your continued use of our website and services after any changes constitutes acceptance of the updated Privacy Policy.

13. Governing Law

This Privacy Policy is governed by and construed in accordance with the laws of India. Any disputes arising from this policy shall be subject to the exclusive jurisdiction of the courts in Ayodhya, Uttar Pradesh, India.

Thank you for trusting Divya Dham Guide Association with your spiritual journey. We are committed to protecting your privacy and providing you with a safe, peaceful pilgrimage experience.